About the Candles

What is a soy candle?

Chaika’s candles are made from soybean wax which is a vegetable oil extracted from the seeds of the soybean. They don’t contain paraffin wax.The soy wax is non-toxic and biodegradable. A 100% soy candle will burn cleaner, cooler, slower and more evenly.

What types of oils are used for the fragrance?

Our candles have a high concentration of fragrance oils or essential oils.

How do I clean up a soy wax spill?

Soy wax cleans up very easily with mild soap and water.

What are the burn times?

Our 140 ml candle has a burn time of approximately 25-30 hours.

*Approximate longevity when burned correctly.

Payments, shipping costs and delivery times, cancellation, return policy

What are the payment options?

You can use your PayPal account. If you don’t have a Paypal account registered, you can still use PayPal to pay with a credit/ debit card. Another payment option would be the bank transfer. We will provide you with our bank details after you make the purchase.

What are the shipping costs?

There is a flat shipping rate of €3.70 for each order in Germany. We offer free delivery if your order exceeds €50.00.
All shipping for EU Countries is €9.90 flat rate.

When will my order be shipped?

Orders are generally shipped within 2 business days.

Can I cancel an order?

We make every effort to process your order the minute it's placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please contact us and we will do our best to help.

What do I do if my order shows up broken?

Please notify the delivery company and also let us know as soon as possible.

What is our return policy?

It doesn’t happen very often, but if you have a problem with any of our soy candles simply return it to our store for replacement or refund. We only want happy customers.

I want to return the candle.

Please contact us at order@chaika.shop and give us your order number.
We will be grateful if you give us the reason for the return. We are trying to make our products better and to get more satisfied friends of Chaika.

How can I get my money back?

We will refund the amount within 14 days and as soon as we receive the item back.

How can I get in contact with you?

You can reach us anytime via e-mail: order@chaika.shop or our contact form.